Frequently Asked Questions

1. If I order today, when will I get my Jeans?

Custom made jeans are delivered within 12 business days after order placement while our collection jeans are delivered within 3-4 business days.

We also accept urgent delivery requests. (Additional shipping charges)

2. Why does Jeans Squad require more days for delivery?

Jeans Squad has a very lean production and inventory system which enables us to reduce wastage and help the environment.

We believe in providing unmatched fit and style options to our customers which require a lot of attention to detail and time. We try our best to deliver high-quality products in minimum possible time.

3. What happens if I never get my order?

You can always contact us and our team will ensure the delivery of products.

4. If there a physical store I can visit?

We are entirely based online and operate through a single website. There are no other authorized distributors or resellers.

5. I bought your product through a Facebook page other than that of your own. It is authentic?

We currently operate solely through this website and our Facebook, Instagram page. Any other channels of purchase are fraudulent and unauthorized.

6. When will these products be on sale?

Sales will be announced on our social and digital media platforms. Subscribe to stay in touch!

7. The colour I ordered is different from the one I received. Do I have the wrong jeans?

The tone and saturation of colours can vary according to the quality of the screen you’re viewing it on. Please keep a margin for slight variations.

8. I’m shipping my jeans back. Who is going to pay for the courier?

As per our terms of service, the customer will be liable to bear the expense of return shipping.